Zendesk EZOfficeInventory Integration: Powerful Asset Tracking and Ticket Management combined

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Use EZOfficeInventory’s Zendesk app to manage tickets and incidents regarding all your equipment.

Contents:
1. Why integrate with Zendesk?
2. Common workflows
3. Installation guide
3.1. Installing Zendesk from EZOfficeInventory
3.2. Installing EZOfficeInventory from Zendesk
4. How does the integration work?
4.1. The basics
4.2. Choosing attributes to display in Zendesk
4.3. Choosing item tags to display in Zendesk
5. Troubleshooting

1. Why integrate with Zendesk?

Imagine being able to get all the information you need to resolve a service ticket without even having to switch browser windows! At the same time, you can also track all tickets and ticket creators linked to a specific item from the Item Details page itself.

Integrating EZOfficeInventory with Zendesk can enable teams to quickly identify what needs to be worked on, what issues have previously been associated with an item and other details such as Location and AINs. Continue reading

Setting up a Barcode Scanner with EZOfficeInventory (PC/Mac)

Barcode Scanner EZOfficeInventory

EZOfficeInventory enables you to effectively manage items by streamlining your check-in and checkout workflows. In this post, we’ll take you through using EZOfficeInventory to set up a Barcode scanner on your PC or Mac. To learn how to set up a Barcode scanner on the EZOfficeInventory mobile app, click here.

EZOfficeInventory gives you a lot of options to speed up checkouts and reservations. These include:

  • Selecting a few item checkboxes from the asset list and choosing the Checkout option from the Actions dropdown.
  • Using EZOfficeInventory’s mobile app to bulk scan labels and take actions.
  • Using the Cart to add items and check them out in one go. The Cart should be enabled from Company Settings → Add Ons → Cart Module.

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Modes of Arbitration – Setting up access control

asset tracking softwareUsing Arbitration (access control), you can define how staff users interact with the items visible to them; ensuring that administrator (Admin) intervention is required for item check-ins/checkouts.

For example, Alice as an Admin, can check out assets to Emily (Staff user), or reserve them for John (Staff user). But Emily and John (both Staff users) can only take actions for themselves i.e. Emily can only reserve items for herself and not for John. Continue reading

Rise of Cloud Technology – Creating opportunities for SMBs

Cloud TechnologyCloud based software has taken the business world by storm in recent years. Cloud computing is a general term for anything that involves delivering hosted services over the Internet. It has the potential to dramatically improve how business is done and has thus gained currency amongst small and medium sized businesses (SMB). In the US, interest in cloud computing continues to increase and the number of companies using cloud technology is expected to more than double in the next 6 years¹. Continue reading

Comparison between Types of Items

Assets, Asset Stocks and ?InventoryWith EZOfficeInventory, you can track items that are used repeatedly as well as items that are consumed. There are 3 types of items in EZOfficeInventory; Assets, Asset Stock and Inventory. With this post, you’ll be able to determine which of your items go under which type.

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Get Started with EZOfficeInventory [Archived]

This is an archived post. To see the latest Getting Started Guide, click here.

Get Started with EZOfficeInventoryCongratulations! You’re joining over 10,000 companies around the globe who reduce losses and increase their efficiency by using EZOfficeInventory. Sign in to your account from any browser. You can also use our mobile apps (Android, iPhone/iPad) to scan labels to take actions. Continue reading