The EZOfficeInventory team is excited to announce the new and enhanced interface for our integration with Zendesk. Designed to improve agent’s productivity, the new UI offers streamlined functionality for better, faster ticket resolution. Learn more.
Use EZOfficeInventory’s Zendesk app to manage tickets and incidents regarding all your equipment.
1. Why integrate with Zendesk?
Imagine being able to get all the information you need to resolve a service ticket without even having to switch browser windows! At the same time, you can also track all tickets and ticket creators linked to a specific item from the Item Details page itself.
Integrating EZOfficeInventory with Zendesk can enable teams to quickly identify what needs to be worked on, what issues have previously been associated with an item and other details such as Location and AINs.
Packages are best described as assets that are clamped together such that they are always checked out and checked-in together. A number of assets can be clamped together to create a package using our asset tracking software. Actions such as check-in, checkout, reserve, and service, etc can then be performed directly on the package instead of the constituent assets. To do this, go to Settings → Add Ons → Packages → Enabled.
If your business requires flexibility, use bundles to combine items together to reserve and check out with ease and speed. A bundle acts like a checkout list which can be used to optimize checkouts based on item characteristics and availability. Learn More on Bundles.Continue reading →
Do you ever feel like there aren’t enough hours in a day? This month, EZOfficeInventory is all about efficiency! We wanted you to be able to log, organize, and sync your data with the least amount of effort. Have a look at all the things you’ll now be able to do in a snap using our asset tracking software!
A CMMS compliant equipment management software helps industries plan and schedule equipment maintenance to enhance general plant efficiency and reduce downtime.
This blog explains how to use theAdvanced Services and Maintenance feature in EZOfficeInventory using features like Recurring Services and Service Triage. You can use these features to add value to the basic Services and Maintenance workflow.
Related blog: To learn more about using the basic functionality, click here.
You can use EZOfficeInventory to create and keep track of Purchase Orders, helping you easily define the types, quantities, and agreed prices for items you need. The Procurement Module ensures that orders are processed quickly by creating linkages between items and vendors.
Moreover, now enjoy greater control over your dealings with suppliers, print invoices to send on to vendors or keep for yourself, and watch items be updated as soon as they’re read as received on the system, without the need for any action on your side!
In EZOfficeInventory, system generated emails are sent from firstname.lastname@example.org to the users. By default, emails regarding an equipment return date, or a reservation starting date, are sent from the EZOfficeInventory domain.
You can choose to send these emails from an email address that belongs to you or your company. You can enable this feature from Settings → Company Settings –> Company Profile → System Generated Emails.Continue reading →
The Cart Module in EZOfficeInventory empowers you to stay on top of your jobs and events, greatly simplifying equipment management. You can mark these jobs and events on your calendar, have a list of required equipment and inventory, collaborate as a team, and do so much more. Continue reading →
EZOfficeInventory supports multiple login options. These include Google Account, Microsoft Account, LDAP and SAML providers. You can configure which login options to give to users from Settings → Company Settings → Authentication. In this post, we’ll discuss SAML.
EZOfficeInventory also integrates with your LDAP (Lightweight Directory Access Protocol) or Active Directory servers. Users in your organization can use their LDAP credentials to access EZOfficeInventory. Continue reading →