The EZOfficeInventory team is excited to announce the new and enhanced interface for our integration with Zendesk. Designed to improve agent’s productivity, the new UI offers streamlined functionality for better, faster ticket resolution. Learn more.
Use EZOfficeInventory’s Zendesk app to manage tickets and incidents regarding all your equipment.
1. Why integrate with Zendesk?
Imagine being able to get all the information you need to resolve a service ticket without even having to switch browser windows! At the same time, you can also track all tickets and ticket creators linked to a specific item from the Item Details page itself.
Integrating EZOfficeInventory with Zendesk can enable teams to quickly identify what needs to be worked on, what issues have previously been associated with an item and other details such as Location and AINs.
EZOfficeInventory supports multiple login options. These include Google Account, Microsoft Account, LDAP and SAML providers. You can configure which login options to give to users from Settings → Company Settings → Authentication. In this post, we’ll discuss SAML.
EZOfficeInventory also integrates with your LDAP (Lightweight Directory Access Protocol) or Active Directory servers. Users in your organization can use their LDAP credentials to access EZOfficeInventory. Continue reading →
You can take automatic, periodic backups of your data using EZOfficeInventory’s Dropbox Integration. This allows you to seamlessly deposit backup copies of your data to a Dropbox account of your choice. You can also export default and custom reports to Dropbox, to share data among your employees more conveniently.