For streamlined maintenance events, admin managers require detailed service tickets reports. With the Zendesk integration in EZOfficeInventory, users can now Zendesk ticket reports for all types of assets and asset stock.
Sometimes, organizations develop specific item labels to customize their workflows. Developing a business structure with personalized asset names improves employee productivity. However, companies struggle to find a software solution that enables them to use custom labels for asset names.
As an admin manager if you would like to generate tickets within Zendesk, you can do so directly from EZOfficeInventory’s new ServiceDesk Alerts feature. Using this feature you can track and act on issues by delegating them to employees in your admin team. Doing so enables you to escalate issues quickly and follow up on them for streamlined management and efficiency.
EZOfficeInventory integrates with the SCIM protocol so you can manage the identity data of your employees on the cloud and seamlessly provision them access and user rights into the EZOffficeInventory application from any identity provider including Azure AD.
Invoice labels carry essential information about assets. In order to provide accurate details, they should be designed precisely. EZOfficeInventory offers customization options to enable users to add relevant information on invoice templates. This feature can be accessed from More → Printout Templates.
Some company workflows involve a change of custodian ship multiple times along the way. Other businesses ship parts across departments. These changes can now be formally tracked through Transfer of Cart Custody feature in EZOfficeInventory. A traceable line of users lowers risk associated with misplacement and theft of items.
EZOfficeInventory now integrates with Zapier, an online automation application that enables you to automate repetitive time consuming tasks and increase your productivity. The Zapier Integration works by linking together two applications where you can update information simultaneously.
With our custody verification feature, you can request custodians to verify possession of Assets or Asset Stock items. This helps serve as proof that they are in possession of the asset(s). If they don’t have the items, they can also deny the verification request and list down reasons as to why not.
Let’s dive deeper into the entire custody verification process and see how you can benefit from it.
Whether you are a large or small business, you understand the risk of losing assets in the field during routine tasks. While this is not uncommon, it can lead to data discrepancies if not accounted for correctly. Many companies struggle with reporting these incidents accurately in their systems. Now EZOfficeInventory provides a robust solution.
Use EZOfficeInventory’s Zendesk app to manage tickets and incidents regarding all your equipment.
1. Why integrate with Zendesk?
Imagine being able to get all the information you need to resolve a service ticket without even having to switch browser windows! At the same time, you can also track all tickets and ticket creators linked to a specific item from the Item Details page itself.
Integrating EZOfficeInventory with Zendesk can enable teams to quickly identify what needs to be worked on, what issues have previously been associated with an item and other details such as Location and AINs. Continue reading →