Tag Archives: zendesk

Zendesk’s Integration with EZOfficeInventory: Powerful Asset Tracking and Ticket Management combined

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What’s new?

The EZOfficeInventory team is excited to announce the new and enhanced interface for our integration with Zendesk. Designed to improve agent’s productivity, the new UI offers streamlined functionality for better, faster ticket resolution.  Learn more.

Use EZOfficeInventory’s Zendesk app to manage tickets and incidents regarding all your equipment.

1. Why integrate with Zendesk?

Imagine being able to get all the information you need to resolve a service ticket without even having to switch browser windows! At the same time, you can also track all tickets and ticket creators linked to a specific item from the Item Details page itself.

Integrating EZOfficeInventory with Zendesk can enable teams to quickly identify what needs to be worked on, what issues have previously been associated with an item and other details such as Location and AINs.

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Under the Scanner – Feature Release August 2016

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asset tracking softwareAugust has kept us very busy here at EZOfficeInventory. This month, we’ve rolled out some productivity-boosting features and other significant enhancements to our asset tracking software. You can benefit from our smooth cart workflows, seamless integrations, and a revamped mobile app that lets you do so much more on the go. We’ve also made auditing and maintenance management a lot more convenient, so you can prioritize and focus on what’s important to you. Read up on what’s in store for you in our latest feature release. Continue reading →

NY CheeseCake – Feature Release May 2016 – Asset Tracking Software

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feature releaseThis month, we’re celebrating new integrations, support for signatures on actions, and a powerful way to track equipment usage across projects. As always, our goal is to make our Asset Tracking Software the perfect fit for your organization. Read up on what’s in store for you in our latest feature release – the ‘NY Cheesecake’. Continue reading →

Service and Maintenance with EZOfficeInventory

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Service & Maintenance

We’ve worked with organizations where high-end equipment is employed for daily operations. Having a fused light or a ripped belt drive hurts their business. More importantly, these hiccups affect their reliability and efficiency. This blog post explains how the Basic Service and Maintenance feature in EZOfficeInventory can be used to keep your equipment in the best shape.

For Advanced Services and Maintenance (including Recurring Services and Service Triage, which can be enabled from Settings → Add Ons), click here.

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