[How-to] Configure Zendesk ServiceDesk Alerts in EZOfficeInventory

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As an admin manager if you would like to generate tickets within Zendesk, you can do so directly from EZOfficeInventory’s new ServiceDesk Alerts feature. Using this feature you can track and act on issues by delegating them to employees in your admin team. Doing so enables you to escalate issues quickly and follow up on them for streamlined management and efficiency.

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Custody Verification in EZOfficeInventory

Custody verification in EZOfficeInventory

With our custody verification feature, you can request custodians to verify possession of Assets or Asset Stock items. This helps serve as proof that they are in possession of the asset(s). If they don’t have the items, they can also deny the verification request and list down reasons as to why not.

Let’s dive deeper into the entire custody verification process and see how you can benefit from it.

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Retiring Checked out Assets in EZOfficeInventory

Whether you are a large or small business, you understand the risk of losing assets in the field during routine tasks. While this is not uncommon, it can lead to data discrepancies if not accounted for correctly.  Many companies struggle with reporting these incidents accurately in their systems. Now EZOfficeInventory provides a robust solution. 

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Zendesk’s Integration with EZOfficeInventory: Powerful Asset Tracking and Ticket Management combined

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Use EZOfficeInventory’s Zendesk app to manage tickets and incidents regarding all your equipment.

1. Why integrate with Zendesk?

Imagine being able to get all the information you need to resolve a service ticket without even having to switch browser windows! At the same time, you can also track all tickets and ticket creators linked to a specific item from the Item Details page itself.

Integrating EZOfficeInventory with Zendesk can enable teams to quickly identify what needs to be worked on, what issues have previously been associated with an item and other details such as Location and AINs. Continue reading